FAQ


OUR PRODUCTS

How are your timepieces so affordable?

Beautiful aesthetics, luxury and quality is often overlooked in a world obsessed with expensive prices. Everyone pays for a little logo from a well-known brand while the quality remains the same when they buy another watch. At Golden Timepieces, we provide astonishing design with extreme quality at an affordable price.

MY ORDER

MY WATCH DOESN'T WORK, WHAT CAN WE DO?

It's very rare that our watches are broken since we verify every product before shipping. However, if you notice a malfunction in your watch, don't worry because it's either an automatic self-winding watch or a mechanical watch. In that case, you need to wind your watch like in the following youtube video down below. Please follow the steps in this video so you can use your watch properly.

https://www.youtube.com/watch?v=mnKTytJOyag

Or please follow our user guide below.

 

THE ITEM I WANT IS OUT OF STOCK, WHAT SHOULD I DO?

Don't worry. As much as we try to have as much inventory as possible, it might happen that one of our product is out of stock. Send us an email at info@goldentimepieces.com and we'll get you one as soon as we can!

HOW DO I CHANGE OR CANCEL MY ORDER?

Once an order is placed, we will not be able to cancel or change the shipping address as your order might have already been processed.

WHAT IS YOUR RETURN POLICY?

You will get a full refund if the watch is broken. You are also eligible of replacing the watch within 30 days. If you have any question, send us an email at info@goldentimepieces.com

I DIDN'T RECEIVE ANY EMAIL CONFIRMATION?

Please make sure the email is not in your junk and that you have waited at least 15-20 minutes. If you received nothing, send us an email at info@goldentimepieces.com and we'll get back to you shortly.

HOW SAFE IS YOUR WEBSITE?

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only McCafe Secure, but we also allow for payment’s including credit and debit card are through Pay Pal – the safest online payment system available. 

SHIPPING & DELIVERY

WHY IS THE MATERIAL INSIDE NOT WRITTEN IN ENGLISH?

To eliminate a retail markup, we've requested that the overseas manufacturer's package and ship directly to you so that you can save on unnecessary retail markup.

WHY DID MY PACKAGES ARRIVE SEPARATELY?

Orders are placed and shipped from the individual manufacturers that create the product. Your orders will be placed, processed and shipped at the same time and should arrive in close proximity to each other.

WHY THE NAME REPRESENTING MY PRODUCT ON THE SITE IS NOT THE SAME NAME THAT'S IN THE PICTURES AND VIDEOS OF MY PRODUCT? 

Our mission is to find the best watches at the most affordable price all around the globe. Therefore we are not printing the name of our company on our products right now to provide our watches at a better price for you. Since we're not able yet to print our company name on our products, we like to create certain names that better reflect the vision and values of our company. For example, if you would like to buy the Curino watch, you will see on the pictures of the product or in the reviews that the name written on the watch is Curren and not Curino. Otherwise, rest assured that our pictures, videos, and descriptions will always represents accurately the true nature of our products.

WHY DOES IT TAKE A BIT LONGER THAN USUAL TO GET TO ME?

We do not have control over customs and are therefore not able to be responsible for delays that may occur. 

Approximate shipping times (does not include weekends/public holidays):

a) USA ~ 25 to 35 business days (tracking system available on our site 5-10 days after an order has been shipped)

b) Rest of the world ~ 25 to 60 business days (no tracking system available)


*Exceptions in (a & b) apply.


Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months).

 

DO YOU SHIP WORLDWIDE?

Anywhere in the world, our product will be shipped right to your doorstep.