Terms and Conditions

Welcome to www.goldentimepieces.com. By using this website, you agree to be bound by the Terms and Conditions set out below.

1. Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [Facebook Pixel] - Helps us keep our ads relevant, and to remind you of all the products you saw on our site

- [Criteo] - Helps us keep our ads relevant, and to remind you of all the products you saw on our site

- [Google Analytics] - Allows to gather data on our purchasers, what countries they come from, and what actions they have gone through when browsing our site. This allows us to know which countries to focus our advertisements and sales efforts on.

- [SMSBump] - Helps us send you cart recovery messages when you don't finish your order!

"Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply."

2. Text Marketing Terms and Conditions
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions. By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. Your phone number, name and purchase information will be shared with our text messaging platform Elite Ventures LLC dba Cartloop, an US based company with office in Los Angeles, California. This data will be used for sending you personalized marketing messages and notifications. Upon sending the text messages, your phone number will be passed to the text messages operator to fulfill their delivery. If you wish to unsubscribe from receiving text messages at any time reply with STOP to any mobile message sent from us — or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the steps above.

- [Klaviyo Cookies] - With your previous consent to accept promotional email from us, Klaviyo cookies and Shopify cookies can help us send you targeted promotional emails based on which product you were looking at on our website. If you wish to know more about how cookies work or if you wish to disable them, please visit this link: http://www.allaboutcookies.org.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal), email address, and phone number. We refer to this information as “Order Information”.

-[Klaviyo Email Marketing] - We use Klaviyo to send you email marketing (news letters, or recover your cart)

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

3. How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use device information for our online advertisement and retargeting you with relevant product you have seen through our site.

4. Sharing your personal  information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads   

- Criteo: https://www.criteo.com/privacy/disable-criteo-services-on-internet-browsers/

- or email us at info@goldentimepieces.com

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. Do not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

7. Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

8. Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

9. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

10. Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

11. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

12. Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@goldentimepieces.com

13. Cookies
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

14. Your Rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

15. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

16. Minors
The Site is not intended for individuals under the age of [13] .

17. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

18. Questions and Contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@goldentimepieces.com

19. Returning for replacement and refund
In the unlikely event that your item arrives damaged, we offer a 30-day unconditional money back guarantee. The buyer assumes the return shipping cost.

If your timepiece was damaged in the shipping process, or you receive the wrong watch, please send us pictures of the damages within 3 days of arrival to info@goldentimepieces.com – we will get in touch to arrange a replacement to be shipped.

Before returning items, please make sure that you contact us first, and that you follow the instructions below. We advise that you read our returns policy and ensure that all criteria are met before sending any items back to us.

Note: goldentimepieces.com reserves the right to charge a handling fee on all returned products.

20. General Refunds
1. All products must be returned in their original condition.

2. Once you have confirmed any mis-shipped items with us, we will be responsible for an item exchange and any shipping fees. 

3. If the color of the item received is different to your order, you will be eligible for a correctly colored item to be sent to you.

21. Returning for replacement or refund
If there are any issues with the quality of your product, we will be responsible for exchanging the items or issuing a refund within 30 days of the customer receiving the item. Please contact us before returning any items.

22. International Shipping
We have no control over local customs procedures and cannot be held responsible for any delays that may occur. Please take a look at the estimated shipping times below:

a) USA: 25-35 business days (tracking system available on our site 5-10 days after an order has been shipped) 

b) Rest of World: 25-60 business days  (no tracking system available) 

Shipping times have been affected by COVID-19. Please rest assured that we will do our best to process and deliver your order as soon as possible. We are committed to ensuring the health and safety of our employees and partners and are taking preventive measures to help stop the spread of COVID-19.

*Exceptions in (a & b) apply.

Delayed delivery. Packages can on rare occasions take longer than the expected timeframe. We are unable to control shipping times or any unexpected delays that may occur in transit and seek your understanding and patience should this occur. If there are no tracking updates for over 30-60 business days, we will ship a new package out to you.

Please note that delays can be more likely to occur during the busier year-end holiday seasons.

23. Processing time vs Shipping time
Processing times are different from shipping times and should be added to the total delivery time. Orders generally take 4-6 business days to be checked, packaged, sent to logistics and then to the post office. After your order has been processed, your package will then be collected by our shipping company for dispatch. 

24. Cancelling and order
Once an order is placed, we are unable to cancel or change the shipping address as your order may have already been processed. 

25. Unclaimed orders
We are not responsible for packages that are lost or returned to us as refused, unclaimed, undeliverable, or because of an incorrect or incomplete address. 

26. Custom / Duty fees
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding these fees. Customs agents can delay the delivery of some packages.

27. Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular shipping imposed by the post office
- Different designers or warehouse locations (we work from multiple warehouses to bring you the best selections at affordable prices) 

If you have any questions, don't hesitate to ask!